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A. Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
- Unused Items – Must be in original packaging, unassembled, and untested for a full refund minus actual shipping costs (if the order originally qualified for free shipping).
- Lightly Used Items – Partial refund based on condition:
- Like-new condition (used but undamaged, no visible wear): 85% refund, minus actual shipping costs (if applicable).
- Minor wear (visible but still functional): 70% refund, minus actual shipping costs (if applicable).
- Defective or Damaged Items – Full replacement or refund at no cost.
- Heavily Used or Damaged Items – Not eligible for return.
B. Restocking Fees
- ST1, ST2, ST3 Swim Tether Systems – $20
- Rowing Exercise Kit – $20
- Swim Belt Travel Pack – $10
If your order qualified for free shipping, the actual outbound shipping cost will be deducted from your refund.
C. How to Initiate a Return
- Contact shop@swimtether.com with your order number and reason for return.
- Receive return authorization.
- Ship the item back with a trackable shipping method.
- Refund is processed minus applicable fees after inspection.