We Stand Behind Every Product

Warranty & Returns

We want you to love your Swim Tether. If something's not right, we'll make it right.

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Return a Product

30-day satisfaction guarantee — exchange, replacement, or refund.

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Warranty Claim

1-year performance guarantee on all components against defects.

Step 1

Find Your Order

Enter your order details so we can pull up the right information.

Order Number*

Check your confirmation email.

Email Address*

Please enter both your order number and email.

Step 2

Which items?

Select the items this request is about.

Order —

Please select or add at least one item.

Step 3

Help Us Understand

The more we know, the faster we can help — and sometimes we can fix the issue without a return.

What's going on?

Wrong size, model, or component Something doesn't feel right when I use it Having trouble with setup or installation Changed my mind Arrived damaged or defective Other

Please answer all questions above to continue.

Step 4

How would you like us to help?

Pick the option that works best for you.

Upload Photos (optional — helps us move faster)

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Drag photos here or browse files

JPEG or PNG, up to 10MB each, max 4 photos

Anything else we should know? (optional)

Your Name*

Step 3

Describe the Issue

Tell us what happened — a photo helps us resolve things faster.

1-Year Performance Guarantee: All Swim Tether products are covered against manufacturing defects under normal use. If something fails, we replace it at no cost.

What's the issue?*

Describe what happened*

Upload Photos (recommended)

📷

Drag photos here or browse files

JPEG or PNG, up to 10MB each, max 4 photos

Please select an issue type and describe what happened.

Step 4

Almost Done

Confirm your contact details so we can follow up.

Your Name*

Phone (optional)

We typically respond within 1 business day. If your item is under warranty, we'll ship a replacement at no cost — including shipping.

✓

Request Submitted

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👍

Great — We'll Get That Sorted

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Need help right now? We're real people and we respond fast.

shop@swimtether.com · 770-702-4558 (text or call)